Shipping policy
At House of Bon Temps Collective LLC, we work to process and ship orders as quickly and carefully as possible. Because our store includes wellness products, skincare, grooming products, books, digital products, and made-to-order merchandise, shipping times may vary depending on the product type and fulfillment partner.
Order Processing
Every House of Bon Temps product is made to order by our specialized production partners, so processing times vary by product type:
Supplements, skincare, and hair care: typically 2–5 business days. Grooming and cosmetics (Johnny Bleu’s Original): typically 3–7 business days. Made-to-order apparel, drinkware, and accessories: typically 2–5 business days.
Orders are not processed on weekends or US holidays. Processing times may be longer during holidays, high-volume periods, or supplier delays. Once your order ships, tracking information is emailed to you.
Shipping Times
Estimated delivery times vary by product, carrier, destination, and fulfillment provider.
After your order has been processed, you will receive tracking information when available.
Please note that shipping estimates are not guarantees. Carrier delays, weather, holidays, address issues, or fulfillment delays may impact delivery time.
Shipping Rates
Shipping rates are calculated at checkout based on the item, order weight, shipping destination, and carrier options available at the time of purchase.
Some products may ship separately depending on the fulfillment provider.
Multiple Shipments
If your order includes items from different collections or fulfillment partners, your items may arrive in separate packages and at different times.
You will receive tracking information for each shipment when available.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
House of Bon Temps Collective LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and tracking has been provided, the carrier is responsible for delivery.
House of Bon Temps Collective LLC is not responsible for lost, stolen, delayed, or misdelivered packages after they have been accepted by the carrier.
If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly to file a claim.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Full name
- Order number
- Photos of the item and packaging
- A brief description of the issue
We will review your request and determine whether a replacement, refund, or store credit may be appropriate.
International Shipping
At this time, shipping availability may vary by product and destination.
Customers are responsible for any customs fees, duties, taxes, or import charges that may apply to international orders.
House of Bon Temps Collective LLC is not responsible for delays caused by customs processing.
Digital Products
Digital products do not require shipping. Access details or download instructions will be provided electronically after purchase when applicable.
Contact Us
For questions about your order or shipping, please contact:
House of Bon Temps Collective LLC
Email: hello@houseofbontemps.com