Refund policy

Do you offer refunds?

At House of Bon Temps, every product is carefully selected, prepared, or fulfilled with intention and care. Because many of our collections include wellness supplements, skincare, grooming products, personal care items, and made-to-order merchandise, all sales are final unless an item arrives damaged, defective, or incorrect.

This policy helps us maintain:

  • customer safety
  • hygiene standards
  • product integrity
  • freshness standards
  • quality control across all collections

Please review all product details carefully before placing your order.

Eligible Refund Situations

Refunds, replacements, or store credit may be considered if:

  • your order arrives damaged during shipping
  • you received the wrong item
  • your product arrives defective
  • there was a fulfillment or production error

To request assistance, customers must contact House of Bon Temps within 3 days of confirmed delivery.

Please include:

  • full name
  • order number
  • photos of the item
  • photos of packaging
  • detailed description of the issue

Claims submitted without supporting photos may not qualify for review.

Approved claims may qualify for:

  • replacement item
  • store credit
  • partial refund
  • full refund

depending on the nature of the issue.

Non-Refundable Items

Due to health, hygiene, fulfillment, and made-to-order standards, refunds are not offered for:

  • opened supplements
  • opened skincare products
  • opened grooming products
  • opened wellness products
  • used products
  • digital products
  • downloadable products
  • books purchased through Amazon or Barnes & Noble
  • made-to-order apparel
  • mugs
  • tote bags
  • preference-based dissatisfaction
  • scent preferences
  • texture preferences
  • buyer’s remorse
  • accidental purchases
  • incorrect product selections
  • incorrect sizing selections
  • delayed shipping caused by carriers
  • packages marked as delivered
  • orders submitted with incorrect shipping addresses

Please carefully review sizing charts, descriptions, and shipping details before completing checkout.

Wellness, Supplement & Personal Care Products

For safety and hygiene reasons, wellness supplements, skincare, grooming, beard care, and personal care products cannot be returned once opened, used, or handled after delivery.

This policy applies to:

  • The Wellness Foundation
  • Gloria Dean’s Tallow
  • Mona Lisa’s Facial Oil
  • Monét’s Crown
  • Johnny Bleu’s Original

Because these are ingestible or personal-use products, we cannot safely restock or resell returned items.

Beet Cancer Collection

Many Beet Cancer Collection items are made-to-order through third-party fulfillment partners.

Because products are custom produced after purchase, refunds or exchanges are not available for:

  • wrong size ordered
  • color preference changes
  • style preference changes
  • buyer’s remorse

Customers are encouraged to carefully review sizing charts and product descriptions before purchasing.