Refund policy
At House of Bon Temps Collective, LLC, every product is carefully selected, prepared, or fulfilled with care. Due to the nature of our wellness supplements, skincare, grooming products, personal care items, digital products, books, and made-to-order merchandise, most sales are final except as described in this policy.
We accept requests for eligible returns within three (3) calendar days after confirmed delivery. Eligible items must be unused, unopened, in their original packaging, and approved for return before being shipped back. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
RETURN ELIGIBILITY
To qualify for review, returned items must:
• Be unused and unopened
• Be in their original packaging
• Have a return request submitted within three (3) calendar days after confirmed delivery
• Receive return authorization before being shipped back
Returns sent without prior approval may be refused and may not qualify for a refund, replacement, or store credit.
HOW TO START A RETURN
Please inspect your order immediately upon delivery. If you believe your order qualifies for a return, email hello@houseofbontemps.com within the applicable timeframe and include:
• Full name
• Order number
• Reason for the request
• Clear photos of the item and packaging if the item arrived damaged, defective, or incorrect
If your request is approved, we will provide return instructions.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service. House of Bon Temps Collective, LLC is not responsible for return packages that are lost, delayed, or damaged in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within seven (7) calendar days after confirmed delivery at hello@houseofbontemps.com.
Please include:
• Order number
• Full name
• Clear photos of the item and packaging
• Description of the issue
Approved claims may be resolved with a replacement, store credit, partial refund, or refund to the original payment method, depending on the circumstances.
LOST OR STOLEN PACKAGES
House of Bon Temps Collective, LLC is not responsible for packages confirmed as delivered by the shipping carrier. If your package is lost or stolen after delivery, please contact the shipping carrier to file a claim. We are happy to assist by providing shipment information when available.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned because of an incorrect or incomplete address may require additional shipping charges before reshipment.
ORDER CANCELLATIONS
Orders may be canceled only before fulfillment or production begins. Once an order has entered processing, production, or shipment, it cannot be canceled.
NON-REFUNDABLE ITEMS
Due to health, hygiene, and made-to-order standards, the following are final sale:
• Any opened or used supplement, skincare, grooming, beard care, bath, body, or personal care product.
• All made-to-order items, including apparel, drinkware, tote bags, headwear, aprons, bandanas, pet accessories, and any product produced on demand with House of Bon Temps Collective or Beet Cancer Collective branding.
• Digital and downloadable products.
• Books purchased through Amazon, Barnes & Noble, or other third-party retailers.
Refunds are also not provided for:
• Buyer’s remorse
• Incorrect product, style, color, or size selected
• Preference-based dissatisfaction, including scent, texture, or appearance
• Products that did not meet personal expectations or desired wellness results
• Carrier delays
• Packages marked as delivered
• Orders placed with an incorrect shipping address
WELLNESS, SUPPLEMENT, & PERSONAL CARE PRODUCTS
For health, safety, and hygiene reasons, wellness supplements, skincare, grooming, beard care, bath, body, and personal care products cannot be returned once opened, used, or handled after delivery.
This includes, but is not limited to:
• The Wellness Foundation
• Gloria Dean’s Tallow
• Mona Lisa’s Facial Oils
• Monét’s Crown
• Johnny Bleu’s Original
Because these products are ingestible or intended for personal use, they cannot be safely restocked or resold once opened or used.
BEET CANCER COLLECTIVE ITEMS
Beet Cancer Collective merchandise is produced to order through third-party fulfillment partners. Once production begins, these items are final sale.
Refunds or exchanges are not available for:
• Incorrect size ordered
• Color preference changes
• Style preference changes
• Buyer’s remorse
Please review sizing charts and product descriptions carefully before ordering.
Items that arrive damaged, defective, or incorrect remain covered under the Damaged, Defective, or Incorrect Items section of this policy.
REFUND PROCESSING
Once an approved return is received and inspected, we will notify you of the outcome. If approved, refunds will be issued to the original payment method unless otherwise agreed. Depending on your financial institution, processing times may vary.
CONTACT US
House of Bon Temps Collective, LLC
Website: https://houseofbontemps.com
Email: hello@houseofbontemps.com
Business Hours:
Monday through Friday
9:00 AM to 5:00 PM Central